Frequently Asked Questions
What does the process of getting chargers installed look like?
We start by assessing your property’s infrastructure, then work with you to determine charger placement. Once our proposal is approved and contracts are signed, we’ll secure the necessary approvals from the township and utility, including permits, zoning, and rebates. After that, construction begins, which typically takes 1–3 weeks depending on the scope of work.
Will these chargers work for all cars?
Yes. We deploy universal J1772 and/or NACS (Tesla) connectors; but all of our units can be used universally with the correct adapters. Your sales representative can recommend the right option for your property.
How could installation be at no cost to me?
We utilize utility make-ready funds, rebates, and grants that can cover most or all costs; we invest to close the gap where programs allow. We recoup our investment from charging revenue which is shared with the property owner.
Do I need Wi-Fi available for the chargers to operate?
No. We provide and manage site networking (Ethernet/Wi-Fi/LTE) and monitor connectivity for high uptime.
Is there customer support available for drivers?
Yes—24/7 support for drivers and property teams. Most issues are fixed remotely; we dispatch technicians if needed.
Can I implement idle fees so drivers don’t stay parked after charging?
Absolutely. We can enable idle fees to encourage drivers to move their vehicles once charging is complete, with a grace period, and align signage/messaging so it’s clear and fair.
Can we restrict access so that only certain people can use the chargers?
Yes. Chargers can be set up with access controls so only approved drivers, employees, or residents can use them.
How do revenue-share payments work, and when are they paid?
You’re paid quarterly as a percentage of net revenues with a clear statement. If site costs exceed the gross revenue in a period, the balance rolls forward—you’re never invoiced.
Who pays for the electricity, and what if the meter stays in our name?
Either model works: Poweral can carry the meter, or you keep it, and we reimburse monthly for chargers’ kWh at a fixed rate. This is separate from your quarterly revenue share.
What happens if a charger goes offline or needs service?
We monitor every port, push updates, and resolve most issues remotely. If on-site work is needed, a tech is dispatched to restore uptime quickly.